Terms and Conditions

Effective Date: 1 November 2025
Last Updated: 31 May 2026

Deal Once is a trading name of NENO GROUP PTY LTD AS TRUSTEE FOR TANEJA & SONS FAMILY TRUST
ACN: 671 083 711

1. Agreement to Terms

By accessing or using the Deal Once application ("App", "Platform", "Marketplace", or "Service") anywhere in the world, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you must not use the App. These Terms constitute a legally binding agreement between you and NENO GROUP PTY LTD AS TRUSTEE FOR TANEJA & SONS FAMILY TRUST (ACN 671 083 711), trading as Deal Once, a company incorporated in Australia. Use of the Platform is subject to the country eligibility requirements in Section 2.1.

1.1 Platform Availability

The Deal Once app is exclusively available for download through:

• Apple App Store (for iOS devices)
• Google Play Store (for Android devices)

Any versions obtained from other sources are unauthorized and may pose security risks. We are not responsible for any issues arising from unauthorized app versions.

By downloading the App from these platforms, you also agree to the respective terms of service of Apple or Google as applicable.

2. Service Description

Deal Once is a peer-to-peer marketplace platform available worldwide (subject to Section 2.1) that facilitates:

• Product Marketplace: Buying and selling of goods between users
• Job Services: Requesting and providing services through job postings
• Rental Listings: Advertising rental properties and items (listing service only)
• AI-Powered Listing Assistance (optional): When creating listings, job requests, or rental listings, users may optionally upload an image for AI to suggest title, description, condition, brand, and price range recommendations

The Platform acts solely as an intermediary to connect users and does not take ownership of items sold, provide services directly, or participate in rental agreements.

2.1 Country Eligibility

Deal Once is available in most countries worldwide. However, the Platform is not available for download or use in certain countries, and Secure Payment is only available in countries where Stripe Express is supported.

Unavailable Countries — App not distributed (23 countries):

Deal Once is not available on the Apple App Store or Google Play Store in the following countries. Users in these jurisdictions cannot download or use the Platform:

• Afghanistan (AF), Belarus (BY), Central African Republic (CF), China mainland (CN), Cuba (CU), Democratic Republic of the Congo (CD), Eritrea (ER), Haiti (HT), Iran (IR), Iraq (IQ), Lebanon (LB), Libya (LY), Myanmar/Burma (MM), Nicaragua (NI), North Korea (KP), Russia (RU), Somalia (SO), South Sudan (SS), Sudan (SD), Syria (SY), Venezuela (VE), Yemen (YE), Zimbabwe (ZW)

Secure Payment Countries — 45 countries:

Secure Payment (credit/debit cards, Apple Pay, Google Pay) and seller payouts via Stripe Express are available only where Stripe Express is supported. Both the buyer and the seller must be located in a supported country:

Australia, Austria, Belgium, Brazil, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, India, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, United Kingdom, United States.

Cash-Only Countries — all other available countries:

Users in countries where the app is available but Secure Payment is not supported may access the full listing, browsing, messaging, and rental discovery features of the Platform. All payments in these countries are arranged directly off-platform between parties. Deal Once provides no buyer protection, no escrow, no dispute resolution, and no chargeback support for off-platform payment arrangements.

3. User Registration and Account Security

3.1 Account Creation

To access full Platform features, you must:

• Be at least 18 years old
• Provide accurate, current, and complete information
• Maintain and update your information as needed
• Be responsible for all activities under your account
• Immediately notify us of any unauthorized account use

3.2 Account Verification

The Platform offers three optional verification badges to help build trust in the marketplace:

• Verified ID Badge (all countries): Available to all users worldwide. Identity verification is performed by our partner Didit, which requires submission of a government-issued identity document and a selfie. A one-time service fee applies (see §3.3). Upon successful verification, a Verified ID badge is displayed on your profile and listings.
• Verified Business Badge (all countries): Available to business users worldwide. Business identity verification is performed by our partner Didit, which requires submission of business registration documents and supporting identity documents. A one-time service fee applies (see §3.3). Upon successful verification, a Verified Business badge is displayed on your profile and listings.
• Verified ABN Badge (Australia only — free): Available exclusively to Australian business users. Australian Business Number (ABN) verification is performed instantly via ASIC API integration. No fee applies. Upon successful verification, a Verified ABN badge is displayed on your profile and listings.

All verification badges are optional. Verification improves trust and visibility but does not guarantee the accuracy of user-provided information. We reserve the right to remove, withhold, or revoke any verification badge at our discretion.

3.3 Verification Service Fees

A one-time, non-refundable service fee applies for identity and business verification badges:

• Verified ID Badge: A one-time fee is charged to obtain a Verified ID badge. The fee is displayed on-screen before you begin the verification process.
• Verified Business Badge: A one-time fee is charged to obtain a Verified Business badge. The fee is displayed on-screen before you begin the verification process.
• Verified ABN Badge: Free of charge for Australian business users.

Verification fees are collected securely via our payment partner Stripe. All fees are non-refundable regardless of verification outcome. Current fee rates are displayed in-app. Fees may be updated with 30 days' notice.

4. Payment Systems and Terms

4.1 Payment Methods

The Platform supports two payment methods:

Cash Payment: Available globally. Payments arranged directly between parties outside the Platform, at users' own risk (see §4.1.1).

Secure Payment: Available for products and job services only (NOT available for rental listings — see §5). Powered by our payment partner Stripe, Secure Payment supports:

• Credit and debit cards
• Digital wallets (Apple Pay and Google Pay, where supported by your device and region)
• Transactions processed in the local currency of the seller's country (not a single fixed currency)

4.1.1 Cash Payment Risks and Responsibilities

When users choose Cash Payment:

• Deal Once has no involvement in the payment transaction
• Users are solely responsible for ensuring payment is received/made
• Deal Once provides no buyer or seller protection for cash payments
• Deal Once cannot assist with disputes, chargebacks, or fraud claims related to cash payments
• Users should exercise caution and use best practices for in-person transactions
• Users are responsible for verifying the authenticity of cash payments
• Deal Once assumes no liability for counterfeit currency, payment disputes, or non-payment

4.2 Secure Payment Process

Authorization and Capture:

1. Buyer/job requester's payment is authorized but not immediately captured
2. Authorization hold lasts up to 7 days for most card types (may be shorter depending on your card type and issuing bank — some debit and prepaid cards hold for as little as 1–2 days)
3. If the authorization expires before the verification code is entered, a new charge for the same agreed amount will be made automatically using the payment method retained by Stripe on our behalf — Deal Once does not store your card details
4. If the re-charge requires additional bank authentication (3D Secure), you will receive a push notification to complete verification through your bank's secure page. If the re-charge fails (e.g., insufficient funds, card removed, or 3DS declined), the transaction will remain incomplete and you will be notified to complete payment manually via My Hub → My Orders
5. Upon successful exchange or job completion, the buyer or job requester must complete the inspection checklist confirming satisfaction with the item or service
6. After completing the inspection checklist, the buyer or job requester shares the verification code with the seller or service provider
7. Payment is captured only after verification code confirmation
8. Funds are then automatically transferred to the seller/service provider's Stripe Express account

4.3 Stripe Express Accounts

• Sellers and service providers must establish a Stripe Express account to receive Secure Payments. Stripe Express accounts are only available in the 45 supported countries listed in §4.1
• Sellers in unsupported countries cannot receive Secure Payments and must use Cash Payment arrangements only
• Secure Payments are processed securely through Stripe. By using Secure Payment features, users agree to Stripe's Terms of Service
• Funds are transferred to your Stripe Express account after payment is captured
• Fund arrival times: Typically 2-7 business days (best case: 2 business days)
• Weekends and holidays add delays to fund arrival
• First-ever payout may take 7-14 days as Stripe verifies account risk
• Disputes or high-risk transactions can temporarily hold funds
• Payout timing is managed by Stripe according to their policies and your account status
• Users are responsible for providing accurate banking and tax information to Stripe

4.4 Service Fees

Bilateral service fees apply to both parties in secure payment transactions:

• Buyers and sellers (for product transactions)
• Job requesters and service providers (for job services)

Exact fee amounts are displayed before transaction confirmation. Current fee rates and detailed breakdowns are available at dealonce.com/fees. Fees may be updated with 30 days notice.

4.5 Payment Security and Compliance

• Card details are stored and managed by Stripe, not by Deal Once
• Stripe ensures PCI DSS compliance for payment card data storage and processing
• Deal Once does not store payment card information

5. Rental Listings

Rental listings are for marketing and discovery only. Rental providers can create listings and chat with interested renters to receive offers, but all rental agreements and payments occur directly between parties outside the platform.

• The Platform provides listing services only for rentals
• No secure payment system is available for rental transactions
• All rental agreements and payments occur directly between rental providers and renters

Deal Once assumes no responsibility for rental transactions, agreements, or disputes.

6. Content and Media

6.1 Content Storage

• Images and videos are stored through our vendor Cloudflare
• Users retain ownership of their uploaded content

By uploading content, users grant Deal Once a license to display and distribute content as necessary for Platform operation.

6.2 Prohibited Content

Users must not upload, share, or display:

• Inappropriate, offensive, or explicit images, photos, or videos
• Content that violates intellectual property rights
• Misleading or fraudulent content
• Content that violates applicable law in any relevant jurisdiction

6.3 AI-Powered Listing Assistance

The Platform offers an optional AI feature that uses images you upload to generate listing suggestions. When you choose to use this feature:

• The AI analyzes your uploaded image and may suggest title, description, condition, brand, and price range recommendations
• All AI-generated suggestions are recommendations only—not guarantees of accuracy, suitability, or market value
• You remain solely responsible for reviewing, editing, and approving all listing content before publishing
• You must ensure all final listing information (including any AI-suggested content you use) is accurate, truthful, and complies with these Terms
• Price range recommendations are estimates only; actual market value may vary

Deal Once does not verify the accuracy of AI-generated suggestions. Use of the AI feature is at your discretion and risk.

7. Shipping and Delivery

The Platform does not provide shipping support or logistics services. All delivery arrangements must be made directly between buyers and sellers.

8. User Conduct and Prohibited Activities

8.1 General Conduct

Users must:

• Comply with all applicable laws and regulations in their jurisdiction
• Provide accurate information in all listings and communications
• Complete transactions in good faith
• Treat other users with respect and professionalism

8.2 Prohibited Activities

Users must not:

• List illegal, counterfeit, stolen, or prohibited items
• List stolen vehicles or devices with blacklisted/tampered identification numbers
• List car seats or baby products that are recalled, non-compliant with safety standards, involved in accidents, or fail to meet requirements in Section 9.4
• Falsify or tamper with odometer readings (a criminal offence in most jurisdictions)
• Misrepresent vehicle accident history, flood damage, or write-off status
• List therapeutic goods or regulated health products without the required regulatory approval or registration in their jurisdiction
• List event tickets in a manner that violates applicable ticket resale laws or price-cap rules in their jurisdiction
• Engage in fraudulent or deceptive practices
• Circumvent or manipulate the verification code system
• Create false or multiple accounts
• Harass, threaten, or intimidate other users
• Use the Platform for money laundering or terrorist financing
• Violate applicable consumer protection or fair trading laws in their jurisdiction
• Engage in misleading or deceptive conduct

8.2.1 Prohibited Items for Sale

The following items are strictly prohibited from being listed or sold on the Platform. This list is not exhaustive, and all items must comply with the laws and regulations of the seller's jurisdiction as well as those of any country to which an item may be shipped:

Weapons and Firearms:

• Firearms, ammunition, and firearm accessories (unless the seller holds all required licences and permits under the laws of their jurisdiction and complies with all applicable regulations)
• Knives, swords, and bladed weapons (except kitchen knives and tools for legitimate purposes)
• Tasers, stun guns, pepper spray, and other self-defence weapons
• Explosives, fireworks, and pyrotechnics
• Replica or imitation weapons that could be mistaken for real weapons

Drugs and Controlled Substances:

• Illegal drugs, narcotics, and controlled substances
• Prescription medications (unless the seller is a licensed pharmacist or healthcare provider with proper authorisation under applicable law)
• Over-the-counter medications in bulk quantities or without proper labelling
• Drug paraphernalia intended for illegal drug use
• Herbal supplements or health products making unsubstantiated medical claims

Alcohol and Tobacco:

• Alcoholic beverages (unless the seller holds an appropriate liquor licence and complies with applicable local regulations)
• Tobacco products, cigarettes, cigars, and loose tobacco
• E-cigarettes, vape pens, e-liquids, and vaping accessories
• Nicotine products (unless properly licensed and regulated under applicable law)

Counterfeit and Infringing Goods:

• Counterfeit or replica branded goods that infringe on trademarks
• Unauthorised copies of copyrighted materials (movies, music, software, books)
• Items that violate intellectual property rights
• Fake designer goods, luxury brand replicas

Stolen or Illegally Obtained Items:

• Stolen property or items obtained through illegal means
• Items without proof of legal ownership or authorisation to sell
• Items subject to recall or safety warnings

Hazardous Materials and Dangerous Goods:

• Flammable, explosive, or combustible materials
• Toxic chemicals, pesticides, or hazardous substances
• Radioactive materials
• Asbestos-containing products
• Items that pose health or safety risks

Live Animals and Wildlife Products:

• Live animals (except as specified in Section 9.3 Pet Supplies)
• Endangered species or products derived from endangered species
• Wildlife products requiring permits (ivory, fur, etc.)
• Breeding services or animal adoptions (unless otherwise permitted by applicable law)

Adult Content and Offensive Materials:

• Pornographic materials, explicit adult content, or obscene materials
• Items with offensive, discriminatory, or hateful content
• Materials promoting violence, racism, sexism, or discrimination

Government Documents and Currency:

• Government-issued identification documents, passports, or licences
• Counterfeit currency or money
• Official government documents or certificates
• Voting materials or election-related items

Human Organs and Body Parts:

• Human organs, body parts, or remains
• Items made from human remains (except legally obtained medical specimens)

Restricted or Regulated Items:

• Items subject to import/export restrictions or requiring permits
• Items that violate quarantine or biosecurity laws
• Items requiring specific licences or permits that the seller does not hold
• Items that do not comply with applicable mandatory safety standards or product regulations in the seller's or buyer's jurisdiction

Food and Beverages (Restricted):

• Homemade, perishable, or unlabelled food items (see Section 9.2 for details)
• Food items not complying with applicable food safety standards and regulations in the seller's jurisdiction

Other Prohibited Items:

• Items that violate any applicable law or regulation in any relevant jurisdiction
• Items that pose a risk to public health, safety, or security
• Items that infringe on the rights of third parties
• Items that are subject to product recalls or safety warnings

8.3 Reporting Inappropriate Content

Users can report inappropriate content or listings that violate these Terms by using the "Report Inappropriate Content" feature available on each listing. Our moderation team will review all reports and take appropriate action, which may include:

• Removing the listing from the Platform
• Warning or suspending the user who posted the content
• Permanently banning users for severe or repeated violations
• Reporting illegal activities to relevant authorities

We are committed to maintaining a safe and trustworthy marketplace. All reports are taken seriously and reviewed promptly by our team.

9. Restricted Categories

Certain product categories have specific restrictions and requirements. Sellers and buyers must comply with all applicable rules and regulations for these categories.

9.1 Events & Tickets

Seller Requirements:

• Sellers must list all tickets only in the Events & Tickets category
• Sellers must accurately enter the original ticket price in the "Original Price Per Item" field when creating a listing
• Sellers are fully responsible for complying with all applicable ticket resale laws and any markup limits in their jurisdiction (e.g., price-cap rules in certain jurisdictions)

9.2 Food & Beverages

Allowed Items:

• Only commercially packaged, sealed, and non-perishable items may be listed
• Sellers must comply with all applicable food safety standards and regulations in their jurisdiction (e.g., FSANZ in Australia/New Zealand, CFIA/Health Canada regulations in Canada, FDA requirements in the United States, FSSAI regulations in India, Food Safety Act and retained EU food law in the United Kingdom, EU Food Information Regulation in the European Union)

Prohibited Items:

• Homemade, perishable, temperature-sensitive, or unlabelled food items are not allowed

9.3 Pet Supplies

Allowed Items:

• Only pet supplies and accessories are allowed (e.g., beds, collars, carriers, toys, food, treats, grooming items, aquariums, bird supplies, small-pet accessories)
• Sellers are responsible for ensuring products are safe, legal, and compliant with applicable regulations

Prohibited Items:

• Live animals, breeding services, adoptions, or rehoming are not permitted unless otherwise stated by law

9.4 Baby & Kids Products Safety Requirements

Car Seats:

Used car seats are permitted ONLY if sellers certify ALL of the following requirements are met:

• Complies with the mandatory child restraint safety standard applicable in the seller's and buyer's jurisdiction (e.g., AS/NZS 1754 in Australia/New Zealand, CMVSS 213 in Canada, FMVSS 213 in the United States, UN R129/ECE R44 in Europe, IS 14229 in India)
• Under 10 years from manufacture date (seller must disclose manufacture date in listing)
• Never been involved in ANY car accident (even minor collisions)
• Not subject to any government or manufacturer recall – sellers must verify at the relevant product safety authority in their jurisdiction (e.g., productsafety.gov.au/recalls in Australia, nhtsa.gov/recalls in the United States, gov.uk/product-safety-alerts in the United Kingdom, canada.ca recalls in Canada)
• All original parts, buckles, straps, and instruction manual included
• No cracks, broken buckles, frayed straps, or structural damage
• Complete accident and ownership history disclosed in listing description
• Seller provides full disclosure of condition and certifies compliance with above requirements

New car seats must also comply with the mandatory child restraint safety standard applicable in the seller's and buyer's jurisdiction.

Seller Liability: Sellers bear FULL legal liability for any injury, harm, or damage resulting from the sale of unsafe, non-compliant, or misrepresented car seats. Sellers certify the accuracy of all information provided and compliance with all applicable consumer protection laws.

Strollers & Prams:

Used strollers and prams are permitted ONLY if sellers certify ALL of the following:

• Complies with the mandatory safety standard for prams and strollers applicable in the seller's and buyer's jurisdiction (e.g., AS/NZS 2088 in Australia/New Zealand, ASTM F833 in the United States, EN 1888/BS EN 1888 in Europe and the United Kingdom)
• Under 10 years from manufacture date (must disclose in listing)
• Not subject to any government or manufacturer recall
• All parts included: wheels, brakes, harnesses, canopy, instruction manual
• Brakes function properly and lock securely
• Harness/restraint system intact and functioning (no frayed straps or broken buckles)
• Frame structurally sound with no cracks, bends, or instability
• Wheels properly attached and in good working condition

Kids Furniture:

The following items are STRICTLY PROHIBITED:

• Cot bumpers (all types – suffocation hazard)
• Drop-side cots (entrapment hazard)
• Used household cots and portable cots unless they meet requirements below

Used kids furniture (cots, high chairs, change tables, bunk beds) permitted ONLY if sellers certify:

• Cots comply with the applicable mandatory cot safety standard in the seller's and buyer's jurisdiction (e.g., AS/NZS 2172 in Australia/New Zealand, ASTM F1169 in the United States, EN 716/BS EN 716 in Europe and the United Kingdom) — bar spacing and mattress fit must meet applicable requirements
• High chairs have stable base, functioning restraints, and comply with the applicable mandatory high chair safety standard (e.g., AS/NZS 4684 in Australia/New Zealand, ASTM F404 in the United States, EN 14988/BS EN 14988 in Europe and the United Kingdom)
• Change tables have safety rails and stable construction
• Bunk beds comply with the applicable mandatory bunk bed safety standard in the seller's and buyer's jurisdiction (e.g., AS/NZS 4220 in Australia/New Zealand, ASTM F1427 in the United States, EN 747/BS EN 747 in Europe and the United Kingdom) — guard rails, ladder safety, and weight limits must meet applicable requirements
• Not subject to any government or manufacturer recall
• All hardware, screws, bolts, and assembly instructions included
• No structural damage, cracks, loose joints, or missing parts
• No sharp edges, splinters, or peeling paint (especially lead-based paint)

Toys & Play Equipment:

Sellers must ensure all toys and play equipment:

• Comply with applicable mandatory toy safety standards in the seller's and buyer's jurisdiction (e.g., AS/NZS ISO 8124 in Australia/New Zealand, ASTM F963 in the United States and Canada, EN 71/BS EN 71 in Europe and the United Kingdom)
• Are not subject to any government recall or safety ban
• Are age-appropriate and display correct age warnings
• Are free from small parts that pose choking hazards for children under 3 years
• Have no broken pieces, sharp edges, or exposed batteries
• Include all safety padding, anchors, and enclosures for playground equipment
• Contain secure battery compartments screwed shut

PROHIBITED: Toys with magnets that don't comply with safety standards, projectile toys without warnings, water beads/gel balls.

Feeding & Nursing:

• Baby bottles and feeding equipment must be BPA-free and comply with applicable food-contact safety standards in the seller's and buyer's jurisdiction
• Breast pumps: only new/unused or thoroughly sterilized personal items may be sold
• Bottle warmers and sterilizers must be in working condition with all parts included
• Baby formula: only sealed, unopened containers within expiration date
• No cracked bottles, damaged nipples, or products showing wear
• Disclose if items were previously used and cleaning/sterilization method

PROHIBITED: Opened formula, expired products, recalled feeding equipment, homemade baby food.

Clothing for Babies & Toddlers:

• Clothing must be clean, in good condition, and free from stains, tears, or excessive wear
• Sleepwear must comply with flammability standards (low fire danger rating)
• No drawstrings in hoods or necks (strangulation hazard)
• Buttons and decorations must be securely attached (choking hazard prevention)
• Disclose material composition for allergy awareness
• Costumes and dress-up clothing must meet flammability requirements

School & Educational:

• School bags and backpacks must have functional zippers, straps, and no sharp edges
• Educational toys must be age-appropriate with correct labeling
• Books must be in good condition, clean, and free from mold or damage
• Art supplies must be non-toxic and labeled as child-safe (AP or CP certification)
• Electronics (tablets, learning devices) must be in working condition with chargers included
• School uniforms must meet the same clothing standards above

General Requirements for All Baby & Kids Products:

• Sellers must verify products are not subject to any government or manufacturer recall before listing — check the relevant product safety authority in their jurisdiction (e.g., productsafety.gov.au/recalls in Australia, cpsc.gov/Recalls in the United States, gov.uk/product-safety-alerts in the United Kingdom)
• All products must comply with applicable mandatory safety standards in the seller's and buyer's jurisdiction
• Sellers must provide complete and accurate product descriptions including age, condition, brand, model
• Include clear photos showing condition and any defects
• Disclose if product has been repaired or modified

Seller Liability: Sellers bear FULL legal liability for any injury, harm, or damage resulting from the sale of unsafe, non-compliant, misrepresented, or recalled baby and kids products. Sellers certify the accuracy of all information provided and compliance with all applicable consumer protection laws and mandatory safety standards.

9.5 Vehicle Listings

Mandatory Information Requirements:

When listing vehicles (Cars, Motorcycles, Trucks & Vans, Commercial Vehicles), sellers must provide:

• Vehicle Make/Brand
• Vehicle Model
• Year of Manufacture
• Odometer Reading (in kilometres or miles, as applicable in the seller's jurisdiction)
• Condition (New, Used - Like New, Used - Good, Used - Fair, Damaged)

Seller Obligations:

• Provide accurate and truthful odometer readings (odometer fraud is a criminal offence in most jurisdictions)
• Clearly disclose any known major defects, accident history, or flood damage
• State if vehicle lacks current roadworthiness or safety certification (where required by applicable law)
• Not list stolen vehicles or vehicles with tampered identification numbers
• Disclose any existing encumbrances, loans, or security interests

Buyer Recommendations:

• Test drive the vehicle before purchase
• Obtain an independent mechanical inspection
• Check for any encumbrances, liens, or security interests using the relevant register in their jurisdiction (e.g., PPSR at ppsr.gov.au in Australia, CarProof or provincial motor vehicle registry in Canada, HPI Check or DVLA records in the United Kingdom, CARFAX or state DMV records in the United States)
• Verify registration and ownership documentation
• Ensure compliance with applicable roadworthiness or safety certification requirements in the buyer's jurisdiction

9.6 Beauty & Personal Care Products

Therapeutic Goods:

• Products making therapeutic or health claims must comply with the applicable regulatory requirements in the seller's and buyer's jurisdiction (e.g., TGA registration in Australia, Health Canada TPD approval in Canada, FDA approval in the United States, MHRA authorisation in the United Kingdom, EMA authorisation in the European Union, CDSCO registration in India)
• Products with SPF greater than 15, weight loss claims, or claims to treat medical conditions are PROHIBITED unless approved or registered with the applicable regulatory authority in the seller's and buyer's jurisdiction (e.g., ARTG in Australia, Health Canada in Canada, FDA in the United States, MHRA in the United Kingdom, EMA in the European Union, CDSCO in India)
• Cannot list products containing banned substances

Cosmetics:

• Cannot list counterfeit or fake branded cosmetics
• Must disclose expiry dates for products with limited shelf life
• Handmade products should disclose full ingredient lists

9.7 Real Estate

Listing Purpose:

Real Estate listings are for marketing and discovery purposes only. Sellers can create listings and communicate with interested buyers through the chat feature to answer queries, but all transactions must be handled directly between parties outside the Platform.

• Secure payment is not available for Real Estate listings
• Offers cannot be made through the Platform for Real Estate listings
• Sellers and buyers must arrange viewings, negotiations, and transactions independently

9.8 Category Misuse

Sellers must select the correct category for all listings. Items posted in an incorrect category may be removed or modified at the marketplace's discretion.

• For restricted items (e.g., tickets, food, pet supplies), posting in an incorrect category is a terms violation
• Marketplace is not liable for losses arising from miscategorized listings, misrepresentation, or inaccurate item details
• Buyer–seller disputes related to incorrectly categorized items are the responsibility of the parties involved

9.9 Seller Responsibility

Sellers certify that all information provided (images, prices, descriptions, original ticket prices, condition, legality) is true and accurate.

Sellers are solely responsible for ensuring their listings comply with:

• Applicable consumer protection laws in their jurisdiction
• Local laws and regulations
• Safety, labelling, and resale laws

Marketplace facilitates connections only and is not the seller of any item.

9.10 Buyer Responsibility

Buyers must review descriptions carefully before purchase. Buyers acknowledge the marketplace does not verify:

• Original ticket prices
• Authenticity
• Legality
• Seller claims or product safety

Buyers purchase at their own risk.

9.11 Liability Limitation

To the maximum extent permitted by law, the marketplace:

• Is not responsible for mispriced, fraudulent, unsafe, or illegal items
• Is not liable for losses from miscategorized listings
• Does not guarantee ticket validity, food quality, pet product safety, or Real Estate information accuracy
• Acts solely as a platform connecting buyers and sellers

9.12 Listing Removal

Marketplace may remove or restrict listings that violate:

• Ticket resale laws
• Food-safety rules
• Animal-related restrictions
• Real Estate transaction restrictions
• Category misuse rules
• Any part of the Terms & Conditions

10. Job Services and Independent Contractors

10.1 Platform Role

The Platform acts solely as a facilitator connecting job requesters with service providers. All service agreements are made directly between parties; the Platform is not a party to these agreements. Service providers are independent contractors, not employees or agents of the Platform or job requesters.

10.2 Licensing Requirements

Certain services offered on this marketplace require valid licences or certifications. This includes, but is not limited to:

• Home Services: Plumbing, Electrical Work, HVAC (Heating/Cooling), Gas Fitting, Roofing & Gutters, Pool & Spa Services, Locksmith Services, Pest Control, Painters & Decorators, Garage Door Services, Water Damage Restoration, Mold Remediation, Chimney Sweep, Septic Services
• Green Energy: Solar Panel Installation (CEC Accreditation required), Battery Installation, EV Charger Installation, Generator Installation
• Assembly & Installation: Security System Installation, Light Fixture Installation, Garage Door Opener, Water Heater Installation, Appliance Installation
• Personal Services: Meal Prep & Personal Chef (Food Handling Certificate required)
• Transport & Delivery: Airport Transportation (where rideshare/taxi licensing applies), Medical Transport
• Professional Services: Notary Services
• Events & Entertainment: Catering Services, Drone Photography & Videography (CASA certification required)
• Automotive: Auto Body Work (structural repairs)
• Health & Wellness: Massage Therapy, Home Healthcare / Elder Care
• Business Services: Security Services

Service providers must hold all required licences or certifications and comply with all applicable laws and regulations in their jurisdiction.

The marketplace is not responsible for any unlicensed, illegal, or non-compliant work, and service providers are fully liable for any legal or financial consequences arising from offering such services.

10.3 Service Provider Responsibilities

• Obtaining and maintaining all necessary licences, certifications, and qualifications required by law
• Carrying appropriate insurance (public liability, workers' compensation, professional indemnity as applicable)
• Complying with all workplace safety regulations and industry standards
• Ensuring they are legally permitted to provide the advertised services
• Completing jobs to professional standards and in accordance with agreed terms

10.4 Job Requester Responsibilities

• Verifying service provider credentials, licences, and insurance before engaging services
• Ensuring service requests comply with local regulations and body corporate rules (if applicable)
• Providing accurate information about the job requirements

10.5 Insurance and Liability

The marketplace is not liable for:

• Injuries, damages, or losses arising from service provision
• Quality, safety, or legality of services performed
• Completion or non-completion of job services
• Workmanship, professional standards, or licensing requirements
• Unlicensed, illegal, or non-compliant work
• Disputes between job requesters and service providers

10.6 Independent Contractor Status

No employment, partnership, joint venture, or agency relationship exists between:

• The marketplace and service providers
• The marketplace and job requesters
• Job requesters and service providers (through the Platform)

Service providers are solely responsible for their tax obligations, pension or retirement fund contributions (where applicable under the laws of their jurisdiction), workers' compensation or equivalent employer insurance, and compliance with all applicable employment laws.

10.7 Child Safety Screening and Background Check Requirements

In many jurisdictions, certain services involving children require service providers to hold a valid background check or child safety screening clearance. Service providers are responsible for holding any required clearance for the jurisdiction in which they provide services. Examples include:

• Australia: Working with Children Check (WWCC), also known as Blue Card (Queensland), Ochre Card (Northern Territory), or Working with Vulnerable People Check (ACT/Tasmania)
• United Kingdom: DBS (Disclosure and Barring Service) Enhanced Check with Children's Barred List check
• Canada: Vulnerable Sector Check (VSC), administered at the provincial/territorial level
• United States: State-level background checks (requirements vary by state; e.g., FBI fingerprint check, state police records)
• Other jurisdictions: Equivalent background clearance or police verification certificate as required by applicable law

Services Requiring WWCC:

• Childcare & Nanny services
• Tutoring & Lessons (when working with children)
• Children's birthday party services, entertainment, or event planning
• Personal training or sports coaching for children
• Photography services involving children
• Any other service involving more than incidental contact with children

Service Provider Obligations:

• Service providers must obtain and maintain the required child safety screening clearance for the jurisdiction where services are provided before offering services involving children
• Service providers must provide proof of valid clearance (e.g., WWCC, DBS Check, VSC, or equivalent) to job requesters upon request
• Clearances are not transferable between jurisdictions — service providers must hold valid clearance for every jurisdiction in which they provide services
• Service providers are solely responsible for ensuring their clearance remains current and complies with all applicable laws

Job Requester Obligations:

• Job requesters must verify that service providers hold a valid child safety screening clearance before engaging services involving children
• Job requesters have the right and responsibility to request proof of clearance (e.g., WWCC, DBS Check, VSC, or equivalent) from service providers
• Job requesters should report service providers who cannot provide valid clearance proof

• Verifying whether service providers hold valid clearances (WWCC, DBS Check, VSC, or equivalent)
• Checking clearance authenticity, expiry dates, or jurisdiction validity
• Ensuring service providers comply with background check legal requirements
• Any legal, criminal, or civil consequences arising from non-compliance with applicable background check requirements
• Damages, injuries, or losses arising from services provided by individuals without required clearances

Both service providers and job requesters are solely responsible for ensuring compliance with applicable background check requirements. Service providers must provide proof of valid clearance. Job requesters must request and verify proof before engaging services. Providing services requiring a background check clearance without valid authorisation is a criminal offence in most jurisdictions. The Platform may remove listings and ban accounts for suspected violations but bears no liability for user compliance or verification.

10.8 Elder Care & Vulnerable Adults Screening Requirements

Service providers offering care services to elderly or vulnerable adults may be required to undergo additional screening checks under applicable laws in their jurisdiction (e.g., state and territory laws in Australia, DBS Enhanced Check in the United Kingdom, Vulnerable Sector Check in Canada, or equivalent state/federal background check requirements in other countries).

Services That May Require Screening:

• Elder Care and Home Healthcare services
• Disability Support services
• Disability support services (e.g., NDIS-related services in Australia, equivalent disability support schemes in other jurisdictions)
• In-home care and personal assistance for vulnerable adults

Potential Screening Requirements:

• Criminal History / Police Check: A criminal history check may be required or expected by clients for care services (e.g., National Police Check in Australia, DBS Check in the United Kingdom, criminal background check in the United States)
• Disability Worker Screening: Workers providing disability support services may require a specific clearance (e.g., NDIS Worker Screening Check in Australia, PVG Scheme membership in Scotland, Care Certificate in England)
• Vulnerable Persons Check: Some jurisdictions require additional clearance for services involving vulnerable adults (e.g., WWVP Check in ACT/Tasmania in Australia, Vulnerable Sector Check in Canada, DBS Enhanced Check in the United Kingdom)
• Aged / Elder Care Worker Screening: May be required under applicable aged care or care quality legislation in the service provider's jurisdiction (e.g., under the Aged Care Act in Australia, Care Quality Commission requirements in England)

Service Provider Obligations:

• Service providers must comply with all screening requirements applicable in their jurisdiction
• Service providers offering disability support services must hold any required screening clearance for their jurisdiction (e.g., NDIS Worker Screening Check in Australia)
• Service providers should be prepared to provide proof of relevant screening checks upon request

11. Non-Excludable Consumer Rights

Nothing in these Terms excludes, restricts, or modifies any consumer rights under applicable consumer protection laws that cannot be excluded, restricted, or modified by agreement. Depending on your jurisdiction, these may include:

• Australia: Australian Consumer Law (ACL) — including consumer guarantees for goods and services
• New Zealand: Consumer Guarantees Act 1993 and Fair Trading Act 1986
• United Kingdom: Consumer Rights Act 2015
• European Union: EU Consumer Rights Directive (2011/83/EU) and applicable national consumer protection laws
• Canada: Applicable provincial consumer protection legislation (e.g., Ontario Consumer Protection Act 2002)
• United States: Applicable federal and state consumer protection laws
• India: Consumer Protection Act 2019
• Other jurisdictions: Any equivalent consumer protection laws that confer non-excludable rights

Where any statutory guarantee, warranty, or right applies by law and cannot be excluded, our liability for breach of that guarantee or right is limited, to the extent permitted by law, to: (a) in the case of goods — repair, replacement, or refund; and (b) in the case of services — re-supply of the services or payment of the cost of re-supply.

12. Privacy and Data Protection

12.1 Privacy Policy

Your use of the Platform is subject to our Privacy Policy, which complies with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), the UK GDPR and Data Protection Act 2018, the EU General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), India's Digital Personal Data Protection Act 2023, and other applicable privacy laws. Please review our Privacy Policy for full details.

12.2 Data Collection and Use

By using the Platform, you consent to:

• Collection and processing of personal information as described in our Privacy Policy
• Sharing of necessary information with third-party service providers (Stripe for payment processing and fee collection, Didit for identity and business verification, Cloudflare for video hosting and delivery, ASIC API for ABN verification in Australia, Google Gemini when you use the optional AI listing feature)
• Use of data for verification, security, and service improvement purposes

12.3 Data Storage and Security

• User data is stored using secure cloud infrastructure providers
• We implement industry-standard security measures to protect your information
• All data transmission is encrypted using secure protocols

13. Intellectual Property

13.1 Platform Content

All Platform content, features, and functionality are owned by Deal Once and protected by Australian and international intellectual property laws.

13.2 User Content

Users retain ownership of their content but grant Deal Once a non-exclusive, royalty-free, worldwide license to use, display, and distribute content as necessary for Platform operation.

13.3 Copyright Complaints (DMCA)

Deal Once complies with the United States Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512. We have registered a designated agent with the U.S. Copyright Office (Designated Agent Directory Registration No. DMCA-1073565).

If you are a copyright owner (or authorised to act on behalf of one) and believe that material on the Platform infringes your copyright, you may send a notice of infringement to our designated agent. To be valid under 17 U.S.C. § 512(c)(3), your notice must include:

• Identification of the copyrighted work claimed to be infringed;
• Identification of the allegedly infringing material and information sufficient to locate it on the Platform (for example, the listing URL or in-app screen);
• Your contact information (name, mailing address, telephone number, and email address);
• A statement that you have a good-faith belief that the use of the material is not authorised by the copyright owner, its agent, or the law;
• A statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorised to act on the copyright owner's behalf;
• Your physical or electronic signature.

Designated Agent

• Name: Amit Taneja
• Organisation: NENO GROUP PTY LTD AS TRUSTEE FOR TANEJA & SONS FAMILY TRUST (ACN 671 083 711)
• Email: contactnenogroup@gmail.com
• Full postal address and phone number are on file with the U.S. Copyright Office Designated Agent Directory (Registration No. DMCA-1073565) and may be obtained from the Directory or by emailing us at the address above.

Upon receiving a valid notice, Deal Once will respond expeditiously to remove or disable access to the allegedly infringing material and will notify the user who posted it. The affected user may submit a counter-notification meeting the requirements of 17 U.S.C. § 512(g). We may restore the material 10–14 business days after a counter-notification unless the original complainant files a court action seeking to restrain the user's activity.

Repeat infringers: Deal Once will terminate, in appropriate circumstances, the accounts of users who are determined to be repeat infringers.

Knowingly submitting false or misleading information in a DMCA notice or counter-notice may result in liability for damages under 17 U.S.C. § 512(f), including costs and attorneys' fees.

14. Disclaimers and Limitations of Liability

14.1 Platform Role

Deal Once is a facilitator only and is not responsible for:

• Quality, safety, or legality of listed items or services
• Truth or accuracy of user content or listings
• Accuracy or suitability of AI-generated listing suggestions (title, description, condition, brand, or price range recommendations)
• Ability of users to complete transactions
• Actual completion of transactions

14.2 Limitation of Liability

To the maximum extent permitted by law, Deal Once shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Use or inability to use the Platform
• Unauthorized access to user data
• User content or conduct
• Transactions between users
• Reliance on AI-generated listing suggestions or outcomes resulting from their use

14.3 Indemnification

Users agree to indemnify and hold Deal Once harmless from any claims, damages, or expenses arising from:

• Breach of these Terms
• Violation of any law or third-party rights
• User content or conduct
• Transactions with other users

15. Dispute Resolution

15.1 User Disputes

Disputes between users should be resolved directly between the parties. Deal Once may provide communication tools but is not obligated to intervene.

15.1.1 Payment Disputes (Secure Payments Only)

Dispute Notification:

Upon a dispute being initiated by a buyer or job requester, the platform shall notify the affected seller or service provider via in-app notifications and the relevant transaction history screens:

• Sellers can view dispute status in: My Hub → Products → My Listings → View Offers History → Offer History page
• Service providers can view dispute status in: My Hub → Jobs & Services → My Service Offers → Job History → Service Timeline page

Automatic Fund Reversals:

Upon filing of a dispute, transferred amounts to the seller or service provider are automatically reversed for that transaction and held pending dispute resolution. This reversal is automatic and non-negotiable.

Evidence Handling:

• The platform submits transaction evidence to the payment processor (Stripe) on behalf of sellers and service providers at its sole discretion
• Sellers and service providers have no direct access to dispute with Stripe and must rely exclusively on the platform to represent the transaction
• The platform may reach out to sellers or service providers requesting additional evidence to support the dispute response. Sellers and service providers must provide any requested evidence promptly; failure to do so may negatively impact dispute outcomes for which the platform bears no responsibility

Dispute Outcomes:

• If dispute is resolved in favor of seller/service provider: reversed funds are released to them
• If dispute is resolved in favor of buyer/job requester: no funds are transferred to seller/service provider

Negative Balances:

If funds were withdrawn by the seller or service provider prior to a dispute being filed, Stripe may create a negative balance on their connected account, which shall be recovered from future earnings. The platform is not responsible for managing, waiving, or resolving negative balances.

Limitation of Liability:

The platform acts solely as an intermediary and is not liable for:

• Dispute outcomes or payment processor decisions
• Financial losses resulting from disputes (won or lost)
• Timing of fund reversals, holds, or releases
• Negative balances or recovery actions by Stripe
• Accuracy or sufficiency of submitted evidence

All dispute decisions are final as determined by the payment processor. Sellers and service providers are responsible for ensuring proper verification procedures are followed before capturing payment. The platform is not liable for disputes arising from failure to follow verification processes as outlined in Section 4.2.

Users acknowledge and accept these terms by using Secure Payments.

Exclusion - Cash Payments:

Dispute resolution services are not available for cash payment transactions. Users who choose cash payments transact at their own risk (refer to Section 4.1.1).

15.2 Disputes with Deal Once

Any disputes with Deal Once shall be:

1. First attempted to be resolved through good faith negotiation
2. If unresolved, submitted to mediation under the Australian Commercial Disputes Centre (or an equivalent accredited mediation service in your jurisdiction)
3. If still unresolved, subject to the exclusive jurisdiction of the courts of New South Wales, Australia, without prejudice to any mandatory consumer dispute resolution rights you may have under the laws of your jurisdiction (including EU/UK consumer ADR rights)

16. Modifications

16.1 Terms Updates

We may modify these Terms at any time. Material changes will be notified through the App or via email at least 30 days before they take effect (or such longer period as required by applicable law in your jurisdiction — for example, EU consumer law may require additional notice for certain changes). Continued use of the Platform after the notice period constitutes acceptance of the updated Terms. If you do not accept the changes, you must stop using the Platform before they take effect.

16.2 Service Changes

We reserve the right to modify, suspend, or discontinue any aspect of the Platform. Where reasonably practicable, we will provide advance notice of material service changes.

17. Termination

17.1 User Termination

Users may terminate their account at any time through account settings.

17.2 Platform Termination

We may terminate or suspend accounts for Terms violations or any other reason at our discretion.

17.3 Effect of Termination

Upon termination:

• Access to the Platform ceases immediately
• Pending transactions may be cancelled
• Certain provisions of these Terms survive termination

18. General Provisions

18.1 Governing Law

These Terms are governed by the laws of Australia and the State of New South Wales. Nothing in this clause limits any mandatory consumer protection rights or remedies you may have under the applicable laws of your jurisdiction that cannot be excluded by contract.

18.2 Entire Agreement

These Terms constitute the entire agreement between you and Deal Once regarding the Platform.

18.3 Severability

If any provision is found unenforceable, the remaining provisions continue in effect.

18.4 Waiver

No waiver of any Term shall be deemed a further or continuing waiver.

18.5 Assignment

Users may not assign or transfer rights under these Terms without our written consent.

19. Contact Information

For questions about these Terms and Conditions:

19.1 Grievance Officer (India)

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, the following Grievance Officer is designated for users in India:

• Name: Amit Taneja
• Designation: Grievance Officer, NENO GROUP PTY LTD (ACN 671 083 711)
• Email: support@dealonce.com (please include "Grievance" in the subject line)
• Office hours: Mon–Fri, 9am–5pm AEST (excluding Australian public holidays)

We acknowledge grievances within 24 hours and aim to resolve them within 15 days of receipt. Complaints relating to content that exposes the private area of an individual, depicts such individual in any sexual act or conduct, or is in the nature of impersonation in an electronic form (including artificially morphed images), will be acted upon as expeditiously as possible and resolved within 72 hours, in line with Rule 3(2) of the IT Rules 2021.

20. Acknowledgment

By using Deal Once, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and all applicable laws and regulations in your jurisdiction.

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