Terms and Conditions

Effective Date: 2 December 2025
Last Updated: 2 December 2025

1. Agreement to Terms

By accessing or using the Deal Once application ("App", "Platform", "Marketplace", or "Service") in Australia, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you must not use the App. These Terms constitute a legally binding agreement between you and Deal Once.

1.1 Platform Availability

The Deal Once app is exclusively available for download through:

• Apple App Store (for iOS devices)
• Google Play Store (for Android devices)

Any versions obtained from other sources are unauthorized and may pose security risks. We are not responsible for any issues arising from unauthorized app versions.

By downloading the App from these platforms, you also agree to the respective terms of service of Apple or Google as applicable.

2. Service Description

Deal Once is a peer-to-peer marketplace platform operating in Australia that facilitates:

• Product Marketplace: Buying and selling of goods between users
• Job Services: Requesting and providing services through job postings
• Rental Listings: Advertising rental properties and items (listing service only)

The Platform acts solely as an intermediary to connect users and does not take ownership of items sold, provide services directly, or participate in rental agreements.

3. User Registration and Account Security

3.1 Account Creation

To access full Platform features, you must:

• Be at least 18 years old
• Provide accurate, current, and complete information
• Maintain and update your information as needed
• Be responsible for all activities under your account
• Immediately notify us of any unauthorized account use

3.2 Account Verification

• Identity Verification: Optional identity verification is available through our partner Stripe
• ABN Verification: Business users may verify their Australian Business Number (ABN) through ASIC API integration
• Verification Badges: Successfully verified users receive corresponding badges (Verified ID or Verified ABN)

We reserve the right to remove, withhold, or revoke verification badges at our discretion.

3.3 Verification Service Fees

Service fees apply for identity and business verification:

• Identity Verification: Fee applies to obtain a Verified ID badge
• Business Verification: Fee applies to obtain a Verified ABN badge

All verification fees are non-refundable regardless of verification outcome. Current fee rates are available at dealonce.com/fees. Fees may be updated with 30 days notice.

4. Payment Systems and Terms

4.1 Payment Methods

The Platform supports two payment methods:

Cash Payment: Cash payments arranged between parties (at users' own risk)

Secure Payment: Available for products and job services only (NOT available for rentals) through our payment partner Stripe, supporting:

• Credit and debit cards
• Digital wallets
• All transactions processed in Australian Dollars (AUD)

4.1.1 Cash Payment Risks and Responsibilities

When users choose Cash Payment:

• Deal Once has no involvement in the payment transaction
• Users are solely responsible for ensuring payment is received/made
• Deal Once provides no buyer or seller protection for cash payments
• Deal Once cannot assist with disputes, chargebacks, or fraud claims related to cash payments
• Users should exercise caution and use best practices for in-person transactions
• Users are responsible for verifying the authenticity of cash payments
• Deal Once assumes no liability for counterfeit currency, payment disputes, or non-payment

4.2 Secure Payment Process

Authorization and Capture:

1. Buyer/job requester's payment is authorized but not immediately captured
2. Authorization hold typically lasts 7 days
3. After 7 days, reauthorization may be required to complete the transaction
4. Upon successful exchange or job completion, the buyer or job requester must complete the inspection checklist confirming satisfaction with the item or service
5. After completing the inspection checklist, the buyer or job requester shares the verification code with the seller or service provider
6. Payment is captured only after verification code confirmation
7. Funds are then automatically transferred to the seller/service provider's Stripe Express account

4.3 Stripe Express Accounts

• Sellers and service providers must establish Stripe Express accounts to receive secure payments
• Secure Payments are processed securely through Stripe. By using payment features, users agree to Stripe's Terms and Conditions
• Funds are transferred to your Stripe Express account after payment is captured
• Fund arrival times: Typically 2-7 business days (best case: 2 business days)
• Weekends and holidays add delays to fund arrival
• First-ever payout may take 7-14 days as Stripe verifies account risk
• Disputes or high-risk transactions can temporarily hold funds
• Payout timing is managed by Stripe according to their policies and your account status
• Users are responsible for providing accurate banking and tax information to Stripe

4.4 Service Fees

Bilateral service fees apply to both parties in secure payment transactions:

• Buyers and sellers (for product transactions)
• Job requesters and service providers (for job services)

Exact fee amounts are displayed before transaction confirmation. Current fee rates and detailed breakdowns are available at dealonce.com/fees. Fees may be updated with 30 days notice.

4.5 Payment Security and Compliance

• Card details are stored and managed by Stripe, not by Deal Once
• Stripe ensures PCI DSS compliance for payment card data storage and processing
• Deal Once does not store payment card information

5. Rental Listings

Rental listings are for marketing and discovery only. Rental providers can create listings and chat with interested renters to receive offers, but all rental agreements and payments occur directly between parties outside the platform.

• The Platform provides listing services only for rentals
• No secure payment system is available for rental transactions
• All rental agreements and payments occur directly between rental providers and renters

Deal Once assumes no responsibility for rental transactions, agreements, or disputes.

6. Content and Media

6.1 Content Storage

• Images and videos are stored through our vendor Cloudflare
• Users retain ownership of their uploaded content

By uploading content, users grant Deal Once a license to display and distribute content as necessary for Platform operation.

6.2 Prohibited Content

Users must not upload, share, or display:

• Inappropriate, offensive, or explicit images, photos, or videos
• Content that violates intellectual property rights
• Misleading or fraudulent content
• Content that violates Australian law

7. Shipping and Delivery

The Platform does not provide shipping support or logistics services. All delivery arrangements must be made directly between buyers and sellers.

8. User Conduct and Prohibited Activities

8.1 General Conduct

Users must:

• Comply with all applicable Australian laws and regulations
• Provide accurate information in all listings and communications
• Complete transactions in good faith
• Treat other users with respect and professionalism

8.2 Prohibited Activities

Users must not:

• List illegal, counterfeit, stolen, or prohibited items
• List stolen vehicles or devices with blacklisted/tampered identification numbers
• List car seats or baby products that are recalled, non-compliant with safety standards, involved in accidents, or fail to meet requirements in Section 9.4
• Falsify or tamper with odometer readings (criminal offense under Australian law)
• Misrepresent vehicle accident history, flood damage, or write-off status
• List therapeutic goods requiring TGA registration without ARTG inclusion
• List event tickets exceeding state-mandated markup limits
• Engage in fraudulent or deceptive practices
• Circumvent or manipulate the verification code system
• Create false or multiple accounts
• Harass, threaten, or intimidate other users
• Use the Platform for money laundering or terrorist financing
• Violate Australian Consumer Law or Fair Trading regulations
• Engage in misleading or deceptive conduct

8.2.1 Prohibited Items for Sale

The following items are strictly prohibited from being listed or sold on the Platform. This list is not exhaustive, and all items must comply with Australian federal, state, and territory laws:

Weapons and Firearms:

• Firearms, ammunition, and firearm accessories (unless seller holds valid Australian firearms licence and complies with all regulations)
• Knives, swords, and bladed weapons (except kitchen knives and tools for legitimate purposes)
• Tasers, stun guns, pepper spray, and other self-defense weapons
• Explosives, fireworks, and pyrotechnics
• Replica or imitation weapons that could be mistaken for real weapons

Drugs and Controlled Substances:

• Illegal drugs, narcotics, and controlled substances
• Prescription medications (unless seller is a licensed pharmacist or healthcare provider with proper authorization)
• Over-the-counter medications in bulk quantities or without proper labelling
• Drug paraphernalia intended for illegal drug use
• Herbal supplements or health products making unsubstantiated medical claims

Alcohol and Tobacco:

• Alcoholic beverages (unless seller holds appropriate liquor licence and complies with state/territory regulations)
• Tobacco products, cigarettes, cigars, and loose tobacco
• E-cigarettes, vape pens, e-liquids, and vaping accessories
• Nicotine products (unless properly licensed and regulated)

Counterfeit and Infringing Goods:

• Counterfeit or replica branded goods that infringe on trademarks
• Unauthorized copies of copyrighted materials (movies, music, software, books)
• Items that violate intellectual property rights
• Fake designer goods, luxury brand replicas

Stolen or Illegally Obtained Items:

• Stolen property or items obtained through illegal means
• Items without proof of legal ownership or authorization to sell
• Items subject to recall or safety warnings

Hazardous Materials and Dangerous Goods:

• Flammable, explosive, or combustible materials
• Toxic chemicals, pesticides, or hazardous substances
• Radioactive materials
• Asbestos-containing products
• Items that pose health or safety risks

Live Animals and Wildlife Products:

• Live animals (except as specified in Section 9.3 Pet Supplies)
• Endangered species or products derived from endangered species
• Wildlife products requiring permits (ivory, fur, etc.)
• Breeding services or animal adoptions (unless otherwise stated by law)

Adult Content and Offensive Materials:

• Pornographic materials, explicit adult content, or obscene materials
• Items with offensive, discriminatory, or hateful content
• Materials promoting violence, racism, sexism, or discrimination

Government Documents and Currency:

• Government-issued identification documents, passports, or licences
• Counterfeit currency or money
• Official government documents or certificates
• Voting materials or election-related items

Human Organs and Body Parts:

• Human organs, body parts, or remains
• Items made from human remains (except legally obtained medical specimens)

Restricted or Regulated Items:

• Items subject to import/export restrictions or requiring permits
• Items that violate quarantine or biosecurity laws
• Items requiring specific licences or permits that the seller does not hold
• Items that do not comply with Australian safety standards or regulations

Food and Beverages (Restricted):

• Homemade, perishable, or unlabelled food items (see Section 9.2 for details)
• Food items not complying with FSANZ standards or local council regulations

Other Prohibited Items:

• Items that violate any Australian federal, state, or territory law
• Items that pose a risk to public health, safety, or security
• Items that infringe on the rights of third parties
• Items that are subject to product recalls or safety warnings

8.3 Reporting Inappropriate Content

Users can report inappropriate content or listings that violate these Terms by using the "Report Inappropriate Content" feature available on each listing. Our moderation team will review all reports and take appropriate action, which may include:

• Removing the listing from the Platform
• Warning or suspending the user who posted the content
• Permanently banning users for severe or repeated violations
• Reporting illegal activities to relevant authorities

We are committed to maintaining a safe and trustworthy marketplace. All reports are taken seriously and reviewed promptly by our team.

9. Restricted Categories

Certain product categories have specific restrictions and requirements. Sellers and buyers must comply with all applicable rules and regulations for these categories.

9.1 Events & Tickets

Seller Requirements:

• Sellers must list all tickets only in the Events & Tickets category
• Sellers must accurately enter the original ticket price in the "Original Price Per Item" field when creating a listing
• Sellers are fully responsible for complying with state ticket resale laws, including any markup limits (e.g., 10% limit in certain Australian states)

9.2 Food & Beverages

Allowed Items:

• Only commercially packaged, sealed, and non-perishable items may be listed
• Sellers must comply with FSANZ standards, local council rules, and all applicable food-safety regulations

Prohibited Items:

• Homemade, perishable, temperature-sensitive, or unlabelled food items are not allowed

9.3 Pet Supplies

Allowed Items:

• Only pet supplies and accessories are allowed (e.g., beds, collars, carriers, toys, food, treats, grooming items, aquariums, bird supplies, small-pet accessories)
• Sellers are responsible for ensuring products are safe, legal, and compliant with applicable regulations

Prohibited Items:

• Live animals, breeding services, adoptions, or rehoming are not permitted unless otherwise stated by law

9.4 Baby & Kids Products Safety Requirements

Car Seats:

Used car seats are permitted ONLY if sellers certify ALL of the following requirements are met:

• Complies with AS/NZS 1754 mandatory standard for child restraints
• Under 10 years from manufacture date (seller must disclose manufacture date in listing)
• Never been involved in ANY car accident (even minor collisions)
• Not subject to ACCC recall – seller must verify at productsafety.gov.au/recalls
• All original parts, buckles, straps, and instruction manual included
• No cracks, broken buckles, frayed straps, or structural damage
• Complete accident and ownership history disclosed in listing description
• Seller provides full disclosure of condition and certifies compliance with above requirements

New car seats must also comply with AS/NZS 1754 mandatory standard.

Seller Liability: Sellers bear FULL legal liability for any injury, harm, or damage resulting from the sale of unsafe, non-compliant, or misrepresented car seats. Sellers certify the accuracy of all information provided and compliance with Australian Consumer Law.

Strollers & Prams:

Used strollers and prams are permitted ONLY if sellers certify ALL of the following:

• Complies with AS/NZS 2088 mandatory standard for prams and strollers
• Under 10 years from manufacture date (must disclose in listing)
• Not subject to ACCC recall
• All parts included: wheels, brakes, harnesses, canopy, instruction manual
• Brakes function properly and lock securely
• Harness/restraint system intact and functioning (no frayed straps or broken buckles)
• Frame structurally sound with no cracks, bends, or instability
• Wheels properly attached and in good working condition

Kids Furniture:

The following items are STRICTLY PROHIBITED:

• Cot bumpers (all types – suffocation hazard)
• Drop-side cots (entrapment hazard)
• Used household cots and portable cots unless they meet requirements below

Used kids furniture (cots, high chairs, change tables, bunk beds) permitted ONLY if sellers certify:

• Cots comply with AS/NZS 2172 standard (bar spacing 50-95mm, mattress fits snugly)
• High chairs have stable base, functioning restraints, and comply with AS/NZS 4684
• Change tables have safety rails and stable construction
• Bunk beds comply with AS/NZS 4220 (guard rails, ladder safety, weight limits)
• Not subject to ACCC recall
• All hardware, screws, bolts, and assembly instructions included
• No structural damage, cracks, loose joints, or missing parts
• No sharp edges, splinters, or peeling paint (especially lead-based paint)

Toys & Play Equipment:

Sellers must ensure all toys and play equipment:

• Comply with mandatory safety standards (AS/NZS ISO 8124 for toys)
• Are not subject to ACCC recall or safety ban
• Are age-appropriate and display correct age warnings
• Are free from small parts that pose choking hazards for children under 3 years
• Have no broken pieces, sharp edges, or exposed batteries
• Include all safety padding, anchors, and enclosures for playground equipment
• Contain secure battery compartments screwed shut

PROHIBITED: Toys with magnets that don't comply with safety standards, projectile toys without warnings, water beads/gel balls.

Feeding & Nursing:

• Baby bottles and feeding equipment must be BPA-free and comply with Australian standards
• Breast pumps: only new/unused or thoroughly sterilized personal items may be sold
• Bottle warmers and sterilizers must be in working condition with all parts included
• Baby formula: only sealed, unopened containers within expiration date
• No cracked bottles, damaged nipples, or products showing wear
• Disclose if items were previously used and cleaning/sterilization method

PROHIBITED: Opened formula, expired products, recalled feeding equipment, homemade baby food.

Clothing for Babies & Toddlers:

• Clothing must be clean, in good condition, and free from stains, tears, or excessive wear
• Sleepwear must comply with flammability standards (low fire danger rating)
• No drawstrings in hoods or necks (strangulation hazard)
• Buttons and decorations must be securely attached (choking hazard prevention)
• Disclose material composition for allergy awareness
• Costumes and dress-up clothing must meet flammability requirements

School & Educational:

• School bags and backpacks must have functional zippers, straps, and no sharp edges
• Educational toys must be age-appropriate with correct labeling
• Books must be in good condition, clean, and free from mold or damage
• Art supplies must be non-toxic and labeled as child-safe (AP or CP certification)
• Electronics (tablets, learning devices) must be in working condition with chargers included
• School uniforms must meet the same clothing standards above

General Requirements for All Baby & Kids Products:

• Sellers must verify products are not subject to ACCC recall before listing at productsafety.gov.au/recalls
• All products must comply with relevant Australian mandatory safety standards
• Sellers must provide complete and accurate product descriptions including age, condition, brand, model
• Include clear photos showing condition and any defects
• Disclose if product has been repaired or modified

Seller Liability: Sellers bear FULL legal liability for any injury, harm, or damage resulting from the sale of unsafe, non-compliant, misrepresented, or recalled baby and kids products. Sellers certify the accuracy of all information provided and compliance with Australian Consumer Law and ACCC mandatory standards.

9.5 Vehicle Listings

Mandatory Information Requirements:

When listing vehicles (Cars, Motorcycles, Trucks & Vans, Commercial Vehicles), sellers must provide:

• Vehicle Make/Brand
• Vehicle Model
• Year of Manufacture
• Odometer Reading (in kilometers)
• Condition (New, Used - Like New, Used - Good, Used - Fair, Damaged)

Seller Obligations:

• Provide accurate and truthful odometer readings (odometer fraud is a criminal offense under Australian law)
• Clearly disclose any known major defects, accident history, or flood damage
• State if vehicle lacks current roadworthiness or safety certification (where required by state law)
• Not list stolen vehicles or vehicles with tampered identification numbers
• Disclose any existing encumbrances, loans, or security interests

Buyer Recommendations:

• Test drive the vehicle before purchase
• Obtain an independent mechanical inspection
• Check the Personal Property Securities Register (PPSR) at ppsr.gov.au for encumbrances
• Verify registration and ownership documentation
• Ensure compliance with state roadworthy certificate requirements

9.6 Beauty & Personal Care Products

Therapeutic Goods:

• Products making therapeutic or health claims require TGA (Therapeutic Goods Administration) registration
• Products with SPF greater than 15, weight loss claims, or claims to treat medical conditions are PROHIBITED unless TGA registered on the ARTG (Australian Register of Therapeutic Goods)
• Cannot list products containing banned substances

Cosmetics:

• Cannot list counterfeit or fake branded cosmetics
• Must disclose expiry dates for products with limited shelf life
• Handmade products should disclose full ingredient lists

9.7 Real Estate

Listing Purpose:

Real Estate listings are for marketing and discovery purposes only. Sellers can create listings and communicate with interested buyers through the chat feature to answer queries, but all transactions must be handled directly between parties outside the Platform.

• Secure payment is not available for Real Estate listings
• Offers cannot be made through the Platform for Real Estate listings
• Sellers and buyers must arrange viewings, negotiations, and transactions independently

9.8 Category Misuse

Sellers must select the correct category for all listings. Items posted in an incorrect category may be removed or modified at the marketplace's discretion.

• For restricted items (e.g., tickets, food, pet supplies), posting in an incorrect category is a terms violation
• Marketplace is not liable for losses arising from miscategorized listings, misrepresentation, or inaccurate item details
• Buyer–seller disputes related to incorrectly categorized items are the responsibility of the parties involved

9.9 Seller Responsibility

Sellers certify that all information provided (images, prices, descriptions, original ticket prices, condition, legality) is true and accurate.

Sellers are solely responsible for ensuring their listings comply with:

• Australian consumer law
• State or territory regulations
• Safety, labelling, and resale laws

Marketplace facilitates connections only and is not the seller of any item.

9.10 Buyer Responsibility

Buyers must review descriptions carefully before purchase. Buyers acknowledge the marketplace does not verify:

• Original ticket prices
• Authenticity
• Legality
• Seller claims or product safety

Buyers purchase at their own risk.

9.11 Liability Limitation

To the maximum extent permitted by law, the marketplace:

• Is not responsible for mispriced, fraudulent, unsafe, or illegal items
• Is not liable for losses from miscategorized listings
• Does not guarantee ticket validity, food quality, pet product safety, or Real Estate information accuracy
• Acts solely as a platform connecting buyers and sellers

9.12 Listing Removal

Marketplace may remove or restrict listings that violate:

• Ticket resale laws
• Food-safety rules
• Animal-related restrictions
• Real Estate transaction restrictions
• Category misuse rules
• Any part of the Terms & Conditions

10. Job Services and Independent Contractors

10.1 Platform Role

The Platform acts solely as a facilitator connecting job requesters with service providers. All service agreements are made directly between parties; the Platform is not a party to these agreements. Service providers are independent contractors, not employees or agents of the Platform or job requesters.

10.2 Licensing Requirements

Certain services offered on this marketplace require valid licences or certifications. This includes, but is not limited to:

• Home Services: Plumbing, Electrical Work, HVAC (Heating/Cooling), Gas Fitting, Roofing & Gutters, Pool & Spa Services, Locksmith Services, Pest Control, Painters & Decorators
• Assembly & Installation: Security System Installation
• Automotive: Auto Body Work (structural repairs)
• Health & Wellness: Massage Therapy, Home Healthcare / Elder Care
• Events & Entertainment: Catering Services
• Business Services: Security Services

Service providers must hold all required licences or certifications and comply with all applicable laws and regulations in their state or territory.

The marketplace is not responsible for any unlicensed, illegal, or non-compliant work, and service providers are fully liable for any legal or financial consequences arising from offering such services.

10.3 Service Provider Responsibilities

• Obtaining and maintaining all necessary licences, certifications, and qualifications required by law
• Carrying appropriate insurance (public liability, workers' compensation, professional indemnity as applicable)
• Complying with all workplace safety regulations and industry standards
• Ensuring they are legally permitted to provide the advertised services
• Completing jobs to professional standards and in accordance with agreed terms

10.4 Job Requester Responsibilities

• Verifying service provider credentials, licences, and insurance before engaging services
• Ensuring service requests comply with local regulations and body corporate rules (if applicable)
• Providing accurate information about the job requirements

10.5 Insurance and Liability

The marketplace is not liable for:

• Injuries, damages, or losses arising from service provision
• Quality, safety, or legality of services performed
• Completion or non-completion of job services
• Workmanship, professional standards, or licensing requirements
• Unlicensed, illegal, or non-compliant work
• Disputes between job requesters and service providers

10.6 Independent Contractor Status

No employment, partnership, joint venture, or agency relationship exists between:

• The marketplace and service providers
• The marketplace and job requesters
• Job requesters and service providers (through the Platform)

Service providers are solely responsible for their tax obligations, superannuation, workers' compensation, and compliance with all employment laws.

10.7 Working with Children Check (WWCC) Requirements

Under Australian state and territory laws, certain services involving children require service providers to hold a valid Working with Children Check (WWCC), also known as Blue Card (Queensland), Ochre Card (Northern Territory), or Working with Vulnerable People Check (ACT/Tasmania).

Services Requiring WWCC:

• Childcare & Nanny services
• Tutoring & Lessons (when working with children)
• Children's birthday party services, entertainment, or event planning
• Personal training or sports coaching for children
• Photography services involving children
• Any other service involving more than incidental contact with children

Service Provider Obligations:

• Service providers must obtain and maintain a valid WWCC for their state/territory before offering services involving children
• Service providers must provide proof of valid WWCC to job requesters upon request
• WWCCs are not transferable between states/territories - service providers must hold valid clearance for the jurisdiction where services are provided
• Service providers are solely responsible for ensuring their WWCC remains current and complies with all applicable laws

Job Requester Obligations:

• Job requesters must verify that service providers hold a valid WWCC before engaging services involving children
• Job requesters have the right and responsibility to request proof of WWCC from service providers
• Job requesters should report service providers who cannot provide valid WWCC proof

• Verifying whether service providers hold valid WWCCs
• Checking WWCC authenticity, expiry dates, or jurisdiction validity
• Ensuring service providers comply with WWCC legal requirements
• Any legal, criminal, or civil consequences arising from non-compliance with WWCC requirements
• Damages, injuries, or losses arising from services provided by individuals without valid WWCCs

Both service providers and job requesters are solely responsible for ensuring WWCC compliance. Service providers must provide proof of valid WWCC. Job requesters must request and verify proof before engaging services. Providing services requiring a WWCC without valid clearance is a criminal offense under Australian law. The Platform may remove listings and ban accounts for suspected violations but bears no liability for user compliance or verification.

11. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer rights under the Australian Consumer Law (ACL) or any other applicable consumer protection laws that cannot be excluded, restricted, or modified by agreement.

12. Privacy and Data Protection

12.1 Privacy Policy

Your use of the Platform is subject to our Privacy Policy, which complies with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

12.2 Data Collection and Use

By using the Platform, you consent to:

• Collection and processing of personal information as described in our Privacy Policy
• Sharing of necessary information with third-party service providers (Stripe, Cloudflare, ASIC)
• Use of data for verification, security, and service improvement purposes

12.3 Data Storage and Security

• User data is stored using secure cloud infrastructure providers
• We implement industry-standard security measures to protect your information
• All data transmission is encrypted using secure protocols

13. Intellectual Property

13.1 Platform Content

All Platform content, features, and functionality are owned by Deal Once and protected by Australian and international intellectual property laws.

13.2 User Content

Users retain ownership of their content but grant Deal Once a non-exclusive, royalty-free, worldwide license to use, display, and distribute content as necessary for Platform operation.

14. Disclaimers and Limitations of Liability

14.1 Platform Role

Deal Once is a facilitator only and is not responsible for:

• Quality, safety, or legality of listed items or services
• Truth or accuracy of user content or listings
• Ability of users to complete transactions
• Actual completion of transactions

14.2 Limitation of Liability

To the maximum extent permitted by law, Deal Once shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Use or inability to use the Platform
• Unauthorized access to user data
• User content or conduct
• Transactions between users

14.3 Indemnification

Users agree to indemnify and hold Deal Once harmless from any claims, damages, or expenses arising from:

• Breach of these Terms
• Violation of any law or third-party rights
• User content or conduct
• Transactions with other users

15. Dispute Resolution

15.1 User Disputes

Disputes between users should be resolved directly between the parties. Deal Once may provide communication tools but is not obligated to intervene.

15.1.1 Payment Disputes (Secure Payments Only)

Dispute Notification:

Upon a dispute being initiated by a buyer or job requester, the platform shall notify the affected seller or service provider via in-app notifications and the relevant transaction history screens:

• Sellers can view dispute status in: My Hub → Products → My Listings → View Offers History → Offer History page
• Service providers can view dispute status in: My Hub → Jobs & Services → My Service Offers → Job History → Service Timeline page

Automatic Fund Reversals:

Upon filing of a dispute, transferred amounts to the seller or service provider are automatically reversed for that transaction and held pending dispute resolution. This reversal is automatic and non-negotiable.

Evidence Handling:

• The platform submits transaction evidence to the payment processor (Stripe) on behalf of sellers and service providers at its sole discretion
• Sellers and service providers have no direct access to dispute with Stripe and must rely exclusively on the platform to represent the transaction
• The platform may reach out to sellers or service providers requesting additional evidence to support the dispute response. Sellers and service providers must provide any requested evidence promptly; failure to do so may negatively impact dispute outcomes for which the platform bears no responsibility

Dispute Outcomes:

• If dispute is resolved in favor of seller/service provider: reversed funds are released to them
• If dispute is resolved in favor of buyer/job requester: no funds are transferred to seller/service provider

Negative Balances:

If funds were withdrawn by the seller or service provider prior to a dispute being filed, Stripe may create a negative balance on their connected account, which shall be recovered from future earnings. The platform is not responsible for managing, waiving, or resolving negative balances.

Limitation of Liability:

The platform acts solely as an intermediary and is not liable for:

• Dispute outcomes or payment processor decisions
• Financial losses resulting from disputes (won or lost)
• Timing of fund reversals, holds, or releases
• Negative balances or recovery actions by Stripe
• Accuracy or sufficiency of submitted evidence

All dispute decisions are final as determined by the payment processor. Sellers and service providers are responsible for ensuring proper verification procedures are followed before capturing payment. The platform is not liable for disputes arising from failure to follow verification processes as outlined in Section 4.2.

Users acknowledge and accept these terms by using Secure Payments.

Exclusion - Cash Payments:

Dispute resolution services are not available for cash payment transactions. Users who choose cash payments transact at their own risk (refer to Section 4.1.1).

15.2 Disputes with Deal Once

Any disputes with Deal Once shall be:

1. First attempted to be resolved through good faith negotiation
2. If unresolved, submitted to mediation under the Australian Commercial Disputes Centre
3. If still unresolved, subject to the exclusive jurisdiction of the courts of [State/Territory], Australia

16. Modifications

16.1 Terms Updates

We may modify these Terms at any time. Material changes will be notified through the App or via email. Continued use after changes constitutes acceptance.

16.2 Service Changes

We reserve the right to modify, suspend, or discontinue any aspect of the Platform with or without notice.

17. Termination

17.1 User Termination

Users may terminate their account at any time through account settings.

17.2 Platform Termination

We may terminate or suspend accounts for Terms violations or any other reason at our discretion.

17.3 Effect of Termination

Upon termination:

• Access to the Platform ceases immediately
• Pending transactions may be cancelled
• Certain provisions of these Terms survive termination

18. General Provisions

18.1 Governing Law

These Terms are governed by the laws of Australia and the State/Territory of [State/Territory].

18.2 Entire Agreement

These Terms constitute the entire agreement between you and Deal Once regarding the Platform.

18.3 Severability

If any provision is found unenforceable, the remaining provisions continue in effect.

18.4 Waiver

No waiver of any Term shall be deemed a further or continuing waiver.

18.5 Assignment

Users may not assign or transfer rights under these Terms without our written consent.

19. Contact Information

For questions about these Terms and Conditions:

20. Acknowledgment

By using Deal Once, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and all applicable Australian laws and regulations.

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